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FREQUENTLY ASKED QUESTIONS

Browse some of our most frequently asked questions about roof repair and replacement

My property has been damaged by hail, now what?

Your insurance company will normally advise you that a claim will be opened and then either suggest that you have a HAAG Certified Roofing company attend the site or they will send out their preferred vendor.

However, that does not mean that you are required to use them for the repairs and the end decision is, in fact, yours to make.

We are able to process any insurance claim for residential and commercial structures. We also have the ability to speed up the process due to our years of experience with full insurance claims management.

How much of a deposit is required to start my project ?

Payment is due upon completion of all residential single family homes and not a penny upfront should ever be given. To any company or association.

Deposits asked for by any roofing company should be a BUYER BEWARE red light warning that perhaps they do not have a strong financial backing to endeavour the project in question.

Can I use different vents on my roof ?

There are many different ventilation systems on existing structures today and even a greater multitude of different options available for replacement in the market.

When discussing ventilation with an Estimator he/she will provide you with the relevant options for your new roof regarding your ventilation system requirements.  it is important to ensure this portion of your project is discussed as you want to ensure that any changes do not turn an exhausting vent into an intake and therefore creating an improper flow that can create future problems.

Is there a charge for a service call if my roof is leaking ?

Yes, there is a service call fee associated with an emergency leak repair or regular service call.

My skylight is leaking do I need a new roof?

It truly depends on how old the skylight is as well as the style of a skylight.

Newer skylights on the market today are far superior to the ones from decades ago technological advancements have made them extremely durable, easy to repair as well as energy efficient.

On the other side, older models might not have these advantages and might require a more significant repair to be done.

Roofing FAQ
Can I just re-roof over my old roof ?

The short answer is definitely not.

At CER we are firm advocates for doing the job properly and ensuring that the project is completed without any potential for old problems coming back. This is often the reason why replacing the roof is necessary, because of an existing problem that the old roof system is not covering.

The best practice is to remove the old roof, inspect the roof substrate and then ensure the structural integrity of the system such as rotten areas product of water penetration. Keeping an old roof will not only compromise the installation of the new one but could further create new issues of water penetration and mold or exacerbate existing ones.

Therefore both for aesthetic and safety reasons re-roofing over an existing roof is never a good idea.

Why the south and the west side of the roof wears out faster then the rest of the roof ?

The southern exposure to the sun is one of the largest factors in the aging process of your roof.

That is the main reason we run a maintenance program for our clients. Once your new roof is done, it is important to maintain it over the years in order to prevent unnecessary wear and tear.

Much like the maintenance that you are required to perform on your car, a roof needs it too as it is continually being subjected to the outside weather.

I have a leak will I require a full roof replacement?

This depends on the condition and the age of the roof, the maintenance and lack of maintenance done to the shingles and structure.

For example, In instances where no regular maintenance has been performed on your roof it may indeed be time for an entire roof replacement, however, that is why it is best to have at least one trained and HAAG Certified professional to give his / her opinion before reaching any conclusions

If I am confident in checking my own roof how often should I check it?

We strongly discourage climbing to your own roof if you are not trained to work on heights as this can be a safety hazard, slipping off a roof is not uncommon and may cause permanent injury and/or death.

IF you feel confident enough to go up your roof and are going to take a look through for any potential problems we always recommend it during spring ( after winter ) and again in the fall before winter.